Quality customer contact starts here
iMA Contact has the necessary experience and expertise to take over your inbound, outbound and online services. Whether you are a large or small business, it doesn't matter. Our employees are trained according to your wishes and instructions, so that they know all the ins and outs of your business.
By outsourcing your customer service to us, you are assured of optimal customer experience and you distinguish yourself from your competition. Stand out with iMA Contact!
17 Years of Experience
Provide your customers with the value they deserve
Frequently Asked Questions (FAQ)
An answering service involves answering incoming phone calls and responding to questions. On the other hand, customer service includes the entire process of assisting a customer, such as resolving and documenting complaints, providing information, registering new customers, and taking orders.
Our employees use phone scripts to make the phone calls as efficiently as possible. These scripts can be fully customized to meet the requirements of the project. Together we ensure an effective and efficient phone script.
No, you are not immediately tied to a yearly contract with us. We will determine the outsourcing period together with you in consultation.
Yes, it is! We offer a trial period of 1 to 3 months. If you are satisfied with our service, we will discuss together how long you want to outsource your customer service.
We keep track of reports of our telephone conversations and process them directly into your system. This way, you are always up-to-date with the state of affairs.
Our employees are trained according to your wishes and instructions. As soon as a customer calls you, he/she is immediately forwarded to iMA Contact (this forwarding is not audible). Our employee then sees all the information on the screen and speaks to the customer in a professional and friendly manner, just like how you would talk to your customers. Your customers are our customers, that's why we say: we are an extension of your company.
Depending on technical aspects such as phone number transfer, call forwarding, etc., we can start providing our services within 2 to 4 weeks after reaching an agreement.
For contracts that are one or more years in duration, we have a notice period of 2 months.
This varies depending on the project. The price depends on the project's requirements and how long it will take to set up. The costs can amount up to a maximum of 900 euros.