Inbound & Outbound Solutions

Inbound

In order to provide your customers with the best possible service, optimal accessibility is of great importance. Customers who contact you by phone want to be of service as well and as quickly as possible. But sometimes you can not be reached yourself, or you can not handle the flow of your inbound calls your current occupation. The experienced agents of IMA Contact help you with the Inbound calls. We take over all your incoming telephone calls and are of course available from early in the morning till late at night, even in the weekend.

Our service line also answers all customer inquiries in a professional and adequate manner, as you would also be able to speak to your customers. Our agents are trained to know all the ins and outs of your company, in order to optimalize the phone calls. The acceptance of orders, the implementation of changes of orders and answering questions , for example, the delivery, is taken care of by us and processed directly into your own systems. So you don’t have to worry and you are always fully aware of the current state of your affairs.

Outbound

Telemarketing is still the most effective sales method. Companies use outbound calls to discover sales opportunities and send out business information. Thanks to automated outgoing calls, we are a strong and effective team which proactively approach your customers and efficiently execute your marketing campaigns or promotions. Our team of call agents ensure optimal conversion. With the experience in selling products by phone we can efficiently reclaim old customers or advise potential new customers about your products or services.