Inbound Solutions

By taking over your customer service, answering service and retention, we ensure that you are fully accessible to your customers (from early morning until late at night) and we leave no question unanswered. You can focus on the internal activities of your company; all training, equipment and management is taken care of by us. Our employees are professional and know how to handle incoming customer questions, complaints, and (potentially) angry customers. With iMA Contact, you are assured of good service to your customers!

Customer service

At iMA Contact, we understand that customer service involves the entire process of assisting a customer, including products, orders, services and all other related matters. Customers expect good service and want you to be easily accessible. That’s where we come in. By outsourcing your customer service to us, you not only improve your customer satisfaction, but also ultimately increase your revenue and conversion rate! Read More

Answering service

At an answering service, all your incoming phone calls are answered. Whether it’s a small or large question, every customer deserves a listening ear. Our agents are friendly, solution-oriented and professional, and ensure that your customers are always satisfied after a conversation. Read More

Customer retention

Customer retention is the process of increasing the lifetime value of your customers. It involves encouraging repeat purchases from your existing customers and preventing them from switching to a competitor. You can achieve this by setting up an excellent customer service with us. Investing in existing customers is cheaper than acquiring new ones. Read More

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